The user experience of growing old, getting sick and dying is never going to be great. But a whole series of the experiences along the way are far more unpleasant and frustrating than they need to be, especially for those close to and caring for a person who’s elderly or dying. In this talk for organisations, public servants and individuals, Portable discusses its year-long research and development initiative into the future of death and ageing, describe how a human-centred perspective can be used to improve citizen experiences, and illuminate a path to a more positive future.
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